Frequently Asked Questions.
1. Delivery information
When do I receive my order?
The average delivery time is between 5 and 15 business days, depending on the product and
the delivery location. When viewing a product page, an estimated day of delivery is indicated.
After the order has been placed, the same delivery time will also be stated on the order
confirmation.
I now see a longer delivery time of (a part of) my order than what was estimated. How can I cancel it?
An order can be cancelled at any time as long as it has not yet left the warehouse. For this you can contact our support team at support@gogo-fund.com. They will cancel the order for you. The purchase amount will be back in your bank account within three working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive a confirmation for my order?
When you have paid for the order, you will automatically receive a confirmation for your order stating the product(s) ordered, the quantity, and the dollar amount(s). If you do not see a confirmation email in your inbox, please check your spam/junk emails. At any time, you can contact us: support@gogo-fund.com
02. Shipping fees
- Shipping fees vary depending on the product When viewing a product page, the shipping fee, is applicable, is indicated.
- Customers in Alaska and Hawaii should email support@gogo-fund.com to learn about the products available in their area and the extra delivery charges that may apply.
For any questions regarding our shipping policies, please send an e-mail to support@gogo-fund.com
03. Payment methods
Gogo-Fund accepts the following methods of payment:
- Credit Cards: we accept Visa, Master Card, American Express and Discover
- Stripe
- Paypal
- Checks: we accept public school board checks, money orders, cashier’s and certified checks. We do not accept personal checks. Orders will only ship once payment is received.
04. Returns, exchanges and complaints
Returns?
We accept returns of damaged products during its delivery. It is important that you verify your order upon delivery.
Exchanges?
Gogo-Fund will exchange a product if it has been damaged during delivery or if you have received the incorrect product. It is important that you verify your order upon delivery.
Complaints
For any questions, inquiries, or complaints, please contact us at support@gogo-fund.com